About the CPP
The NPA Board of Directors established an independent Certification Advisory Board comprised of eight industry professionals to develop and oversee the Certification for Parking Professional (CPP) Program. The Board ensures that Certified Parking Professionals have demonstrated a superior level of knowledge and expertise, which promotes professionalism within the parking industry.
The Purpose of Certification
The Certified Parking Professional program is a practical, comprehensive curriculum designed to assist managers in performing their duties in an effective and professional manner. This program sets performance and service standards at the point where the parking industry and the customer meet. The CPP credential is the standard against which excellence and professionalism are judged.
Read more about how certification can help you >>
Development of the Certification Program
A national study, conducted in September 1993 by the NPA, defined the role of parking professionals. A cross-section of professionals in the parking industry provided the information used to define their roles and responsibilities. This information was then used to develop performance objectives, which in turn became the basis of the NPA Study Guide and the outline of the examination.
The CPP test questions were written by the NPA Certification Advisory Board and its appointees. The passing score determination for the CPP program was determined by the NPA Certification Advisory Board and its appointees.
Candidates who pass the exam will receive a certificate suitable for framing and will be able to use the credential "CPP" (Certified Parking Professional). Certification will remain valid for a period of three years. If you fail the examination, you may apply to re-take the examination.