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Ohio Parking Association Conference
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Ohio Parking Association Spring Conference

May 9-10, 2017 - Hilton Garden Inn, Cleveland

OPA Conference Registration Rates

  • OPA Daily Rate: Members $90, Non-members $110
  • OPA Member Fee:   $175
  • Non-Member Fee:   $200
  • Vendor Table Fee:    $250 (includes draped 6’ table, chair and registration for one person)

Want to bring more than one person? Take advantage of the Multiple Attendee Discount: Register 2 attendees at full price and receive the 3rd registration at a 50% Discount.


Tuesday, May 9

9:00 AM – 4:00 PM   Registration and Vendor Set-up

8:00 AM – 1:00 PM  Optional Golf Outing - Location TBA

9:00 AM – 10:30 PM Frontline Training: Customer Service - Frontline Training will focus on customer service including bringing the BEAST to customer service and we will talk about the lighter wide of parking which will include tools on how to leave work at work and not own the customers’ problems. Do not be afraid to laugh at yourself as you have fun learning ways to refocus and let go of work stress.

Flipping the Script on Customer Service … Try on the Other ShoeThis session is for all parking personnel who work with customers, especially office and enforcement personnel. This session will include fun times with role playing as we review and assess the actions and reactions between customers and parking personnel in the field and in the office. Understanding perceptions and reality when the shoe is on the other foot is essential to improving customer service at every level. We will also introduce the customer service BEAST – a tool for staying cool in stressful situations.  Takeaways will include:

  • Trying on the other shoe
  • Understanding the customer side of interactions
  • Applying the BEAST to your customer service
  • Tools to NOT take it personal
  • Keeping the humor in parking service

Speaker: Ms. Vanessa R. Cummings, CAPP, M.Div

 10:45 AM - 12:00 PM

The Lighter Side of Parking - This session is for personnel at all levels of the operation. Most everyone has days when youmentally take your job home with you. That trip home typically comes with added stress whichaffects your health, work life balance, and family life. We will discuss “The Psychology ofParking” and how it should be used to reverse the message and perceptions of parking. We willalso discuss keys to identifying your triggers, how to de-escalate stressful situations, and how toredirect it, and not own the customer’s drama. Then, we will bring humor back to parking soyou remember to laugh often, leave work at work, and discover your keys to rest and relaxation. Takeaways will include:

  • Understanding “The Psychology of Parking”
  • Self-identifying the onset of stress
  • Tools to de-escalate the situation
  • Leaving work at work
  • Identifying your vent to let go and unwind
  • Laughter and leave feeling better than when you came!

Speaker: Ms. Vanessa R. Cummings, CAPP, M.Div

12:00 PM – 1:00 PM Lunch (included in frontline training and full conference registration)

1:00 PM – 2:00 PM Mitigating Conflict Through Email – Customer Service oriented presentation that is applicable for Universities, Hospitals and Private Operators. Email response to customer problems and complaints is often overlooked in customer service, this presentation focuses on the nuts and bolts of effective mitigation.

Speaker: Michael Penney, Director of Parking & Transportation, Baylor University

4:00 PM – 6:00 PM Opening Exhibitor Reception (included with full conference reegistration)

7:00 PM - 10 PM  Dinner and LIve Music at the Music Box (included with full conference reegistration)

Wednesday, May 10

8:00 AM – 9:30 AM    Breakfast and Networking w/ Vendors

9:30 AM – 10:00 AM    Session I – Jennifer Flatter, The Success Group, Update on Ohio state issues

10:00 AM – 10:30 AM   Session II – BOMA State Update Janice Parham

10:30 AM - 10:50 AM   Power Pitches by our Event Sponsors

 11:00 AM – 12:00 PM   Session III – Successful HR Strategies Throughout the Employee Lifecycle

Managers often find themselves making judgement calls on the fly when it comes to leading their employees.  Is this legal?  Why do I get some many unqualified applicants from my job postings?  Is there a newer version of the I9 form I should be using? These are examples of common questions managers ask themselves, and it’s easy to understand why.  The HR environment is continually changing from a regulatory and bets practices standpoint.  In this session, we will discuss the latest regulatory changes and leading practices you can use to manager your workforce throughout the employee lifecycle.

 Speaker: Vicki Pero, The Marlyn Group

12:00 PM – 1:30 PM Lunch and Networking w/ Vendors

1:30 PM – 2:30 PM Session IV – Repairing Aging Structures Panel - This presentation brings together the Consultant, the Contractor and the Owner in this informative panel on repairing aging structures

2:30 PM – 3:30 PM Session IV – PCI Compliance Panel - Dave Witts from Credit Call and other industry professional will give thier input on PCI compliance. 

3:30 PM – 4:30 PM   Closing Reception with the Exhibitors, Giveaways

Register Now! >>


Hilton Garden Inn
1100 Carnegie Ave
Cleveland, OH 44115
Reserve Online >>

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