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On Demand Webinars
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How to Access On Demand Webinars

NPA's on demand webinars are available for purchase at learning.weareparking.org. Sign in to learning.weareparking.org with your WeAreParking.org username and password. Go to the On Demand Webinar category in the Catalog to view all the webinars.

NPA member price is $35/webinar and non-member price is $55/webinar.

Topics:

Collections >>
Executive Issues Briefing >>
Green Parking >>
Hospitals & Universities >>
Livable Cities >>
Management & Operations >>

Maintenance >>
Revenue Control >>
Safety & Security >>
Technology >>
Valet >>
Wayfinding >>


November 2017 Webinar:

Rideshare Is Everywhere – How Can Parking Compete?

Download Now >>

Led by Matt Sullivan, Head of Supply for SpotHero, this webinar will examine how parking can prove its value alongside rideshare in the context of today's mobility landscape. He'll share strategies for leveling the playing field as well as insights into how the parking industry will need to evolve based how rideshare has impacted consumer behavior. Learn more.


Collections

Making the Most of Mobile Payments and Collections

Download Now >>

Technology continues to impact how customers pay for parking. How can parking operators adapt to this growing trend? Learn how to implement mobile payment and modernize and streamline your operations. Learn more.


EMV and Contactless Payments Implementation Best Practices for Parking Operators

Download Now >>

In this webinar, Discover Network and Apriva will discuss implementation best practices, testing and certification requirements and how to handle potential scenarios that may arise for EMV and contactless payments. Discover will also share free educational materials, employee training and POS signage to help you enable EMV and contactless payments. Learn more.


A Look Ahead: Why LPR Technology leads to improved Customer SatisfactionA Look Ahead: Why LPR Technology leads to improved Customer Satisfaction

Download Now >>

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier. Learn more.


Executive Issues Briefing

Healthcare Reform Rules, Risks & Compliance 2015 Update

Download Now >>

The 2015 NPA Executive Issues Briefing: Healthcare Reform Compliance Update will take a look at the implementation, benefits and challenges of the Affordable Care Act since it went into effect. Join NPA and our speaker Nicole Fallon, Consultant/Director at CliftonLarsonAllen LLP, as she looks at the implementation and the challenges that have arisen with respect to the Affordable Care Act. This Executive Issues Briefing is a complimentary member benefit. Complimentary member only benefit. Learn more.


Green Parking

How Sustainability is Changing the Face of Parking

Download Now >>

Parking continues to evolve as organizations are forced to take their carbon footprint into consideration. Whether it is by choice or by mandate sustainability continues to increase its effect on the industry of parking. Sustainability efforts can be seen in the increased use of impermeable surfaces, storm water management, use of solar materials and efficient lighting. Learn more.


Seven Steps To EV Charging

Download Now >>

Parking lot owners and managers are being asked about the availability of EV charging stations on their properties and it can be easy to get lost in the complexity of new technology, business, and operational models. What is needed is a simple action plan that streamlines the information required to make a decision about deploying charging stations. Learn more.


Electric Vehicle Charging: Challenges and Opportunities for Parking ManagementElectric Vehicle Charging: Challenges and Opportunities for Parking Management

Download Now >>

The City of Seattle has been at the forefront of efforts to decrease environmental pollution, become "greener" and reduce its carbon footprint. One such effort began in 2009 with the city's move to promote greater use of electric vehicles to increase vehicle efficiency and reduce greenhouse gasses by becoming more "plug-in ready." These city-wide efforts have taken parking to a new level as data and technology work to increase transportation choices for residents and help the city become more sustainable. Learn more.


Generate ROI With Greener Parking PracticesGenerate ROI With Greener Parking Practices

Download Now >>

Global concerns about the impact parking has on the environment are prompting new and different approaches to parking management solutions and systems. These concerns have forced organizations and parking managers to look at reducing their overall footprint and become more environmentally friendly while still maintaining certain revenue mandates. Join us as industry experts from Lanier Parking Solutions and Arizona State University discuss how their organizations are addressing the challenge of reducing their carbon footprint while maintaining revenue. Learn more.


Hospitals & Universities

Healthcare Parking: A Specialty With Its Own Performances and Practices

Download Now >>

Hospital customers are patients, visitors, caregivers and employees with unique parking needs. There isn't a cookie-cutter solution in healthcare parking. Understanding how these needs differ from the average parking customer is critical to putting in place a parking program that serves both the patients' and the hospital's needs. Access this webinar and learn proven strategies and best practices that will help you develop an effect parking program that meets the unique needs of your hospital parking customers. Learn more.


High Performance Bike Program: An Outline for Project Success

Download Now >>

More universities, municipalities and other parking operators are trying to figure out how to incorporate a bike program into their current parking operations, including bike racks, and other core components of a bike program. Learn more.


Sports & Special Event Parking: Managing Risk and RewardSports & Special Event Parking: Managing Risk and Reward

Download Now >>

Large volume event parking requires significant talent resources and experience. Providing services for events such as professional and major college sports teams, theaters and large concert event venues requires special event design and implementation. This single or ongoing event parking plan must highlight the concerns and challenges that must be met in order to ensure parking success at your venue. Learn more.


Maintenance

Snow Removal: Planning, Staffing & WinterizationSnow Removal: Planning, Staffing & Winterization

Download Now >>

Winter weather and the elements can take a major toll on the life and longevity of a parking facility. Preparing staff to deal with the challenges that occur due to storms, ice or other inclement conditions is the first step in winning the weather battle. Learn more.


Parking Maintenance: Surface Lots: Asphalt Repair & Restoration

Download Now >>

All pavements require maintenance. They need this attention because stresses that produce minor defects are constantly at work. These stresses may be caused by such things as traffic loads, temperature fluctuations, and changes in moisture content. Regardless of the cause, the result is the same: without timely maintenance, the pavement will deteriorate. Learn more.

Management & Operations

Rideshare Is Everywhere – How Can Parking Compete?

Download Now >>

Led by Matt Sullivan, Head of Supply for SpotHero, this webinar will examine how parking can prove its value alongside rideshare in the context of today's mobility landscape. He'll share strategies for leveling the playing field as well as insights into how the parking industry will need to evolve based how rideshare has impacted consumer behavior. Learn more.


Planning and Budgeting for Effective Parking Operations

Download Now >>

Operating a parking facility, like running any business, requires planning skills, accounting knowledge, and financial management and budgeting expertise. The financial management includes not just revenue, but all data from the operation including expenses, ticket and lane counts, monthly card access, validations, timecards, operating statistics and other logs that your location or company may require. The planning skill requires not just a single, fiscal year focus, but a multi-year, multi-task outlook. In this informative webinar, you will learn the importance of planning to successful parking operations. The webinar will explore how to integrate multi-year IT and maintenance priorities and how to develop the right size budget for your operation. Learn more.


Taking Customer Service to the Next Level with Parking Ambassadors

Download Now >>

Learn how to instill the qualities of a parking ambassador culture within your organization. Find out how to manage to a culture, inspire a team and reinforce behaviors that deliver on your organization's customer service promise. Whether you are a leader, valet or parking ambassador--this session gives you insights on how to improve performance success. Find out how to instill a "higher purpose" culture to foster professionalism that result in client loyalty and parker satisfaction. Learn more.


High Performance Bike Program: An Outline for Project Success

Download Now >>

More universities, municipalities and other parking operators are trying to figure out how to incorporate a bike program into their current parking operations, including bike racks, and other core components of a bike program. Learn more.


ADA and On-Street Parking: Yes, You Do Have to Comply!

Download Now >>

Many cities believed that there was no need to make on-street parking accessible because there are no adopted guidelines. However Federal courts have ruled that cities, universities, and other governmental entities do have to make parking and other elements in PROW accessible, even without any adopted guidelines. We will discuss the applicability of ADA to PROW, what public entities are required to do, and the 2011 draft requirements for parking in PROW. Learn more.


Increasing Space Turnover through Space Management and Demand Pricing

Download Now >>

In the past, meeting increasing demand meant adding additional parking lots and garages. However, a lack of space and sky rocketing building costs has made expansion unsustainable. The alternative to increasing supply is demand management which has proven successful in changing the way that people travel. Demand based pricing encourages drivers to park in underused areas to achieve a goal of reducing demand in overused areas and managing congestion. Learn more.


Sports & Special Event Parking: Managing Risk and RewardSports & Special Event Parking: Managing Risk and Reward

Download Now >>

Large volume event parking requires significant talent resources and experience. Providing services for events such as professional and major college sports teams, theaters and large concert event venues requires special event design and implementation. This single or ongoing event parking plan must highlight the concerns and challenges that must be met in order to ensure parking success at your venue. Learn more.


A Look Ahead: Why LPR Technology leads to improved Customer SatisfactionA Look Ahead: Why LPR Technology Leads to Improved Customer Satisfaction

Download Now >>

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier. Learn more.


Elements of the Appraisal: Unlocking Value in Your Parking AssetsElements of the Appraisal: Unlocking Value in Your Parking Assets

Download Now >>

The act of appraising is to judge the value, condition, or importance of something in terms of worth, or usefulness. Maximizing value in assets has garnered more importance within parking as consolidation, cost reduction and asset utilization have grown in importance. Whether it is public entities looking to unlock the value of their assets, or private purchases on the open market, understanding the monetary expectations for property is paramount between any willing buyer and seller. Learn more.


Electric Vehicle Charging: Challenges and Opportunities for Parking ManagementElectric Vehicle Charging: Challenges and Opportunities for Parking Management

Download Now >>

The City of Seattle has been at the forefront of efforts to decrease environmental pollution, become "greener" and reduce its carbon footprint. One such effort began in 2009 with the city's move to promote greater use of electric vehicles to increase vehicle efficiency and reduce greenhouse gasses by becoming more "plug-in ready." These city-wide efforts have taken parking to a new level as data and technology work to increase transportation choices for residents and help the city become more sustainable. Learn more.


Now What? You’re Responsible for Parking Operations, Maintenance & SecurityNow What? You’re Responsible for Parking Operations, Maintenance & Security

Download Now >>

As the roles and responsibilities of parking professionals continue to evolve, parking operators are now managing multiple duties to ensure the preservation and safety of their facilities and lots. In this evolving workplace, job opportunities are expanding and the development and maintenance of multiple skill sets can reflect a well-oiled parking operation and a seasoned parking expert. Learn more.

Effective Shuttle System and Fleet Management PracticesEffective Shuttle System and Fleet Management Practices

Download Now >>

Managing an effective shuttle system is a concern for parking professionals across many segments of the parking industry. An effective shuttle system can increase operational efficiency, improve traffic flow while maximize revenue and create a seamless transition as inventory reductions occur. Learn more.

Revenue Control

A Look Ahead: Why LPR Technology leads to improved Customer SatisfactionA Look Ahead: Why LPR Technology Leads to Improved Customer Satisfaction

Download Now >>

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier. Learn more.


How to Select Revenue Control Equipment in a Software Focused WorldHow to Select Revenue Control Equipment in a Software Focused World

Download Now >>

Technological innovation is having a profound effect on parking access and revenue control systems (PARCS). The challenge is determining which PARCS will be the best fit for your parking operation. Learn more.


Safety & Security

Sports & Special Event Parking: Managing Risk and RewardSports & Special Event Parking: Managing Risk and Reward

Download Now >>

Large volume event parking requires significant talent resources and experience. Providing services for events such as professional and major college sports teams, theaters and large concert event venues requires special event design and implementation. This single or ongoing event parking plan must highlight the concerns and challenges that must be met in order to ensure parking success at your venue. Learn more.


Technology

Making the Most of Mobile Payments and Collections

Download Now >>

Technology continues to impact how customers pay for parking. How can parking operators adapt to this growing trend? Learn how to implement mobile payment and modernize and streamline your operations. Learn more.


Big Data & Connected Cars Are Transforming Transportation: How to Prepare for the Next Level of Parking Industry Evolution

Download Now >>

What will connected cars mean to you as a parking leader? Learn about the auto industry’s entry into parking data. With the rapid changes in technology, parking professionals need to keep up in order to maintain a competitive edge. What obstacles does the parking industry face from the connected car? How can professionals leverage the technology to position themselves for the future? Learn how to position your organization for the next level of change in this webinar. Learn more.


EMV and Contactless Payments Implementation Best Practices for Parking Operators

Download Now >>

In this webinar, Discover Network and Apriva will discuss implementation best practices, testing and certification requirements and how to handle potential scenarios that may arise for EMV and contactless payments. Discover will also share free educational materials, employee training and POS signage to help you enable EMV and contactless payments. Learn more.


Practical Business Considerations of Cloud Computing, and Big Data Analytics

Download Now >>

As today’s technology advances at a rapid pace, parking professionals need to make informed decisions about moving to the cloud. In this webinar, we will review the cost and process considerations of debating between a local, server-based system versus moving to the cloud. We will also discuss how to analyze “Big Data” to yield significant strategic and operational insights. Learn more.


Cloud Parking: Leveraging Dynamically Changing Demand in Real Time

Download Now >>

Find out how parking professionals are matching dynamically changing consumer demand across an entire city to better leverage parking inventory in real time. Learn how networking garages has allowed operators and owners to drive real-time consumer demand to the right parking asset at the right time. Acquire techniques to mitigate the seasonal and cyclical peaks and troughs common to every parking market. Learn more.


Mobile and Fixed License Plate Recognition: A Growing Trend in the Parking Industry

Download Now >>

License Plate Recognition technology has advanced significantly in the last decade resulting in an explosion of growth in camera based solutions for multiple applications in multiple industries. Within the parking industry, economic conditions have forced entities to look for ways to increase efficiencies and adapt to emerging solutions like pay-by-plate thereby making LPR a perfect solution for enforcement both on and off-street. This webinar will explore these technological advancements, the emergence of pay-by-plate, and case studies describing implementations of LPR and their benefits. Learn more.


What You Need to Do Right Now to Comply with EMV Chip & PinWhat You Need to Do Right Now to Comply with EMV Chip & Pin

Download Now >>

Prepare your organization to comply with new EMV Chip & Pin regulations. Join us as industry experts discuss the new Chip & Pin rules. They will also look at ways to protect yourself from unexpected costs and discuss ways how to plan your implementation of credit card machines that accept the new credit cards with Chip & Pin technology. Learn more.


A Look Ahead: Why LPR Technology leads to improved Customer SatisfactionA Look Ahead: Why LPR Technology leads to improved Customer Satisfaction

Download Now >>

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier. Learn more.


How to Select Revenue Control Equipment in a Software Focused WorldHow to Select Revenue Control Equipment in a Software Focused World

Download Now >>

Technological innovation is having a profound effect on parking access and revenue control systems (PARCS). The challenge is determining which PARCS will be the best fit for your parking operation. Learn more.


How to Make Mobile Marketing Pay with Parking Apps

Download Now >>

No matter the size of your business, you have to be where your customers are. In today’s economy, the goal of business is to take the guess work out of trip planning by securing and paying for parking to give motorists more time to enjoy their trip. Join our experts as they discuss ways in which parking professionals can connect with consumers to shape their brand and develop long-term customer relationships. Learn more.

Valet

Taking Customer Service to the Next Level with Parking Ambassadors

Download Now >>

Learn how to instill the qualities of a parking ambassador culture within your organization. Find out how to manage to a culture, inspire a team and reinforce behaviors that deliver on your organization's customer service promise. Whether you are a leader, valet or parking ambassador--this session gives you insights on how to improve performance success. Find out how to instill a "higher purpose" culture to foster professionalism that result in client loyalty and parker satisfaction. Learn more.


Build Client Loyalty with Branded Valet Service Experiences

Download Now >>

Often, the valet is the customer’s first impression of your business. If well-trained, a valet can go a long way in building a positive experience with customers by providing professional service that is kind, prompt and attentive to detail. In this one-hour webinar, industry experts will explore best practice methods to achieve top of your game status and garner repeat business in the valet industry. Learn more.
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Calendar

12/20/2017
Snow Removal, Be Ready Before the Snow Hits

2/3/2018 » 2/7/2018
Winter Leadership Forum 2018

2/15/2018 » 2/16/2018
PCC Annual Meeting 2018