Reach the Peak of Your Profession at the CPP Summit
Four webinars, 1 low price. Register and access the webinars on demand!
NPA’s CPP Summit is designed for parking professionals at all levels. The annual online educational event is geared toward professionals interested in learning best practices from industry experts, as well as those studying for the Certified Parking Professional credential.
CPP Summit 2017 Webinars:
Emergency Planning and Preparedness
A major part of operations planning is preparing for the possibility that things may not always go as smoothly as expected. An effective disaster plan should cover occurrences that are common (e.g. slips and falls) and those that are unimaginable (e.g. bomb threats and terrorism). Comprehensive and effective disaster and emergency planning is a necessity to ensure the continued viability of any size parking operation.
Matthew Hulme, CPP, NREMT-B
On-Street Parking Services Supervisor, City of Cincinnati Parking Division
Matthew Hulme started his career in parking as a Parking Enforcement Officer. He has also been a parking meter collector and a meter inspector. His previous experience includes service as a firefighter, Emergency Medical Technician, and 9-1-1 dispatcher. Matthew also has 15 years of service in the US Army Reserve, with deployments to both Iraq and Afghanistan as a combat medic. Matthew earned his CPP credential in 2016 and is currently the On-Street Parking Services Supervisor for the City of Cincinnati's Parking Division.
Valet parking operations offers unique risks and challenges to operators. The valet provides the first and last impression to a customer, so the importance of a well-run valet operation cannot be overestimated. The key elements of a successful valet parking operation are: Service, Safety & Security, Personnel, Equipment and Supplies and Operating Procedures. Find out how a Certified Parking Professional can successfully manage valet staff, reduce risks, handle the unexpected, and remain aware of facility conditions and limitations.
Robb Rice, CPP
Allpro Parking, LLC
Parking Facility Maintenance: Increasing Performance For a Longer Life
Parking facility maintenance is a wise asset management investment for facility owners. Managers must work to extend the life of a facility and improve its appearance to customers, all while containing costs. To accomplish this, managers must create a regular plan for routine and capital improvements, including winterization, surface maintenance, drain and fixture inspections and more.
Thomas J. Donnelly Jr. is a Project Sales Representative with Sika Corporation. Prior to joining Sika, Donnelly was a Project Manager and Director of Marketing and Business Development with Quinn Construction, Lester, PA. Thomas has 30 years of experience in the concrete and masonry industry and has worked as a union cement finisher through the ranks of Foreman, Project Manager, Department Manager, and Branch Manager with the Harry S. Peterson Company, Norristown, PA. Thomas’s work ranges from small individual projects to multi-million-dollar operations. His extensive construction background in the restoration of existing structures as well as new construction, allows him to evaluate and devise an appropriate corrective action to the most unique problems associated with a project. Donnelly is a member of the International Concrete Repair institute (ICRI) and serves as Chairman on the Certification Committee and on the Publications and Education Committees.
Management, Administration & Operation
The effective management of any parking operation starts with the administration of its executive and governmental duties. Parking operations administration is the creation and management of processes and standards for any system. These activities allow for effective management and the on- and off-boarding of parking staff.
Chris Hankins, CPP
Vice President, Colonial Parking, Inc. (DE)
Chris Hankins, Vice President, Colonial Parking, Inc. has enjoyed twenty years in the parking industry. His background includes a variety of markets with both national parking management firms and regional management companies. Mr. Hankins has extensive urban and event parking management experience, including professional sporting venues and premier Class A office buildings. As Vice President of Operations for Colonial Parking, Inc., he focuses on strict standards of cleanliness, safety and revenue control to maintain the highest level of service and accountability and deliver maximum value to Colonial’s clients. Chris is responsible for the overall operations of Colonial’s parking facilities in Wilmington, Delaware, Southeastern PA and Northern Maryland. He is a Certified Parking Professional, member of the NPA and currently is the Chair of the NPA’s Certification Advisory Board.
$129.95 - Members
$169.95 - Non-members