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2018 NPA Webinar Schedule
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Live Learning - Active Engagement - Professional Development

2018 All Access Pass
Sign up for all 12 Webinars in 2018 for $360 - a $60 Savings!


Exclusive NPA Member Savings! Attend each webinar live or listen on demand at your convenience. Earn 12 credit hours and keep informed on the latest best practices from industry experts. Offer ends Dec 31, 2017.


Sign up now and save >>

Join us in 2018 for a live webinar each month and stay at the peak of your profession.

New in 2018, webinars will be broadcast live allowing attendees to ask questions of the presenters and respond to polling questions. The webinars will also be recorded and available on demand for anyone unable to attend.

Each NPA webinar earns attendees 1 credit hour that can be used towards the association’s Certified Parking Professional program.

The webinars are offered in three tracks: 

Future of Parking >>  
Featuring webinars on trends that are impacting parking including autonomous vehicles, the share economy, social media and data management.   

People in Parking >> 
Featuring webinars on employee recruitment, selection, training and engagement issues, as well as leadership concepts, and team-building.

Parking Operations >>   
Featuring webinars on facilities maintenance, winterization, shuttle, programs and LPR systems. 
Learn about cost and how to register.

2018 Schedule At a Glance 

All webinars are broadcast on Wednesdays at 1:00 pm Eastern Time, unless otherwise stated. Schedule subject to change.

Future of Parking Track

January 17
Free Ride: Autonomous Vehicles and Their Impact on the Future of Parking Demand
Get the latest research and insights into autonomous vehicles from one of the industry’s leading consultants.
Presenter: Mary Smith, Senior Vice President, Walker Parking Consultants

February 14         
The Rise of the Shared Economy: 7 Questions Answered for Parking Operators

Get the latest statistics on trends in parking & transportation use.
Presenter: Casey Wagner, Executive Vice President, Walker Parking Consultants (Invited)

May 16    
“Zapp’d:” How to Use Social Media, Mobile Platforms, and Apps to Reach Parking Customers

Find out how to leverage tools like social media platforms and mobile applications to stay relevant among tech-savvy, convenience-driven consumers.
Presenter: Kristin Ludwick, Director of Marketing, Ace Parking Management, Inc.

December 12        
Dealing with Data: Gather it. Record It. And Protect It: a Parking Pro’s Role

Understand your responsibilities as a parking operating in managing customer data. 

People in Parking Track

March 14
Talent Acquisition for the Parking Industry: Hire for Potential, Coach for Skill

Learn how to find recruit, train and develop new talent for you parking facility.   
Presenter: Andi Campbell, CPLP, Vice President, Human Resources, LAZ Parking

April 18 
Parking Enforcement: How to Keep Your Cool when the Customer Gets Hot

Learn how to introduce de-escalation tactics to manage challenging customer service situations.
Presenter: Vicki Pero, Principal, The Marlyn Group

July 18    
Finders Keepers: Getting & Keeping Front Line Employees Beyond Their First 6 months 
Explore successful employee engagement tactics to reduce employee turnover.

August 15
How to Improve the Customer Experience at Special Event Parking
Learn how parking operators are using the latest technology and event logistics software to provide this flawless parking experience before and after a sports or special event.


Parking Operations Track

June 13  
Parking Facility Maintenance: Lowering Costs by Improving Performance

Learn how to significantly lower operation costs by adopting a savvy approach to parking facility maintenance   

September 12 
LPR Systems: Baylor University Case-study and Lesson Learned 

2 Years down the road from a successful LPR program implementation, Baylor University’s Matt Penny shares lesson learned and pitfalls to avoid.      
Presenter: Matt Penney, Director of Parking & Transportation Services, Baylor University

October 10       
Ready. Set. Snow. How to Winterize and Protect Your Parking Lot 
Learn short and long term planning and preparedness techniques for staff and equipment when preparing your parking facility for the winter.  
Presenter: Phil Sexton, Managing Director & Adviser, WIT Companies, LLC / WIT Advisers

November 14      
Fueling Success for an Effective Parking & Transit Shuttle System  

Learn what it takes to develop and manage an effective shuttle program, including staff recruitment, fuel options and alternatives, and operational best practices.  
Presenter: John Groden, CPP, Operations Manager, Colonial Parking 

Cost and How to Register:

Register for Individual Webinars

NPA Members: $35/Webinar
Non-members: $55/Webinar

Registration coming soon for each webinar. Sign up for webinar email notifications


Purchase the 2018 All Access Pass and SAVE

NPA member exclusive, sign up for all 12 webinars for $360 - a $60 savings!

NPA Members: $360
Non-members: $660

Purchase the All Access Pass Today >>


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