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Upcoming On Demand Webinars
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NPA: Committed To Your Industry Knowledge

Each 60-minute webinar features an on demand presentation from an industry expert that you can access at your convenience. Member discounts available.

2017 Webinars >>

Taking Customer Service to the Next Level with Parking Ambassadors

On Demand Webinar

Today's customers expect exceptional service and a high degree of professionalism. Learn how to instill the qualities of a parking ambassador culture within your organization. Find out how to manage to a culture, inspire a team and reinforce behaviors that deliver on your organization's customer service promise. Whether you are a leader, valet or parking ambassador-this session gives you insights on how to improve performance success. Find out how to instill a "higher purpose" culture to foster professionalism that result in client loyalty and parker satisfaction.


Brooks Ellis, CPP
Regional Vice President
Towne Park

Brooks Ellis is the Regional Vice President of Operations in the Southeast for Towne Park where he also leads as chairperson for the Service Excellence committee. Brooks has been a leader in the hospitality and parking industry for over 18 years, operating some of the largest valet and self-parking facilities in the states. His role at Towne Park has included commercial, retail, hotel, hospital patient services, off-airport, shuttle, valet and self-parking services.



NPA Members: $35
Non-members: $55

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2017 Webinars

Big Data & Connected Cars Are Transforming Transportation

Now Available

Making the Most of Mobile Payments and Collections
Now Available

High Performance Bike Program: An Outline for Project Success
Now Available

Taking Customer Service to the Next Level with Parking Ambassadors
Now Available

Healthcare Parking: A Specialty With Its Own Performances and Practices
July 19

Planning and Budgeting for Effective Parking Operations
August 21

How Airport Parking Can Compete With Ride Sharing
September 20

Asphalt Surface Maintenance Secrets of Success
November 15

Snow Removal, Be Ready Before the Snow Hits
December 20

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