Upcoming Webinars
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NPA Live Webinars

Each month, gain valuable insights and best practices from a parking industry expert. Each webinar will be broadcast live allowing attendees to ask questions of the presenters and respond to polling questions. The webinars will also be recorded and available on demand. Member discounts available.

LIVE WEBINAR | Talent Acquisition for the Parking Industry: Hire for Potential, Coach for Skill
March 14, 1 p.m Eastern

Finding and keeping good talent isn’t easy, especially when there is such fierce competition for it. Hiring for potential is arguably even more important than hiring for skills and experience. In this informative webinar, Andi Campbell, CPLP, Vice President for Human Resources at LAZ Parking, explains what is important to today’s candidates and how to hire for potential and then coach and develop for skills.

Attend this webinar and get specific questions you can ask during the interview process to identify someone’s potential, as well as get tips for how to attract and develop good talent.

Learn more, register today >>


April 18 
Parking Enforcement: How to Keep Your Cool when the Customer Gets Hot

Learn how to introduce de-escalation tactics to manage challenging customer service situations. 
Presenter: Vicki Pero, Principal, The Marlyn Group
Learn more, register >>

May 16    
“Zapp’d:” How to Use Social Media, Mobile Platforms, and Apps to Reach Parking Customers

Find out how to leverage tools like social media platforms and mobile applications to stay relevant among tech-savvy, convenience-driven consumers.
Presenter: Kristin Ludwick, Director of Marketing, Ace Parking Management, Inc.
Learn more, register >>

June 13  
Parking Facility Maintenance: Lowering Costs by Improving Performance

Learn how to significantly lower operation costs by adopting a savvy approach to parking facility maintenance.
Learn more, register >>

July 18    
Finders Keepers: Getting & Keeping Front Line Employees Beyond Their First 6 months 
Explore successful employee engagement tactics to reduce employee turnover.
Learn more, register >>

August 15
How to Improve the Customer Experience at Special Event Parking
Learn how parking operators are using the latest technology and event logistics software to provide this flawless parking experience before and after a sports or special event.
Learn more, register >>

September 12 
How Baylor University Made LPR Work 1st & 2nd Year Lessons Learned 

2 Years down the road from a successful LPR program implementation, Baylor University’s Matt Penney shares lesson learned and pitfalls to avoid.      
Presenter: Matt Penney, Director of Parking & Transportation Services, Baylor University
Learn more, register >>

October 10       
Ready. Set. Snow. How to Winterize and Protect Your Parking Lot  
Learn short and long term planning and preparedness techniques for staff and equipment when preparing your parking facility for the winter.  
Presenter: Phil Sexton, Managing Director & Adviser, WIT Companies, LLC / WIT Advisers 
Learn more, register >>

November 14      
Fueling Success for an Effective Parking & Transit Shuttle System  
Learn what it takes to develop and manage an effective shuttle program, including staff recruitment, fuel options and alternatives, and operational best practices.  
Presenter: John Groden, CPP, Operations Manager, Colonial Parking 
Learn more, register >>

December 12        
Dealing with Data: Gather it. Record It. And Protect It: a Parking Pro’s Role

Understand your responsibilities as a parking operating in managing customer data. 
Learn more, register >>

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Washington, DC 20036

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