CPP Summit 2018
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CPP Summit 2018

NPA’s CPP Summit is designed for parking professionals at all levels. The annual online educational event is geared toward professionals interested in learning best practices from industry experts, as well as those studying for the Certified Parking Professional credential.

4/10/2018 to 4/12/2018
When: April 10 and 12, 2018
Where: Webinars
Online Training Conference
United States
Contact: Eamon Connor
202-296-4336

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Register by March 31 & Save $30:
CPP Summit Early-Bird Rates:
NPA Members: $99.95
Non Members: $139.95
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CPP Summit & Study Pack
CPP Summit plus 8 additional webinars for only $65 more.
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8th Annual NPA CPP Summit Schedule
April 10 and 12, 2018

Interactive webinars will be held Tuesday, April 10, and Thursday, April 12, at 1 and 3 p.m. ET.

Webinar recordings will be provided to all registrants following the conclusion of the Summit.

Questions? Contact NPA's Director of Professional DevelopmentEamon Connor.


Tuesday, April 10

1:00 p.m. ET
Certified Parking Professional: Ready, Set, Study for the CPP  

Are you interested in earning the CPP designation but don’t know where to start? Do you want to know how to study for, and successfully complete, the CPP exam? 

This initial CPP Summit webinar will provide attendees with an overview of the Certified Parking Professional designation, and the certification application and renewal process. The webinar will also give attendees the opportunity to answer some of the CPP practice exam questions, guided by a CPP instructor, in an interactive question-and-answer session. 

Webinar Leaders:

Chris Hankins, CPP
Vice President, Colonial Parking, Inc. (DE)

Chris Hankins, Vice President, Colonial Parking, Inc. has enjoyed twenty years in the parking industry. His background includes a variety of markets with both national parking management firms and regional management companies. Mr. Hankins has extensive urban and event parking management experience, including professional sporting venues and premier Class A office buildings. As Vice President of Operations for Colonial Parking, Inc., he focuses on strict standards of cleanliness, safety and revenue control to maintain the highest level of service and accountability and deliver maximum value to Colonial’s clients. Chris is responsible for the overall operations of Colonial’s parking facilities in Wilmington, Delaware, Southeastern PA and Northern Maryland. He is a Certified Parking Professional, member of the NPA and currently is the Chair of the NPA’s Certification Advisory Board.

Eamon Connor
Director of Professional Development, NPA

Eamon Connor is the Director of Professional Development at the National Parking Association where heoversees the association’s education, training, and professional development initiatives including NPA University, the Certified Parking Professional (CPP) program, the NPA annual conference program, Winter Leadership Forum and the Fair Tax Policy Forum.     

Prior to joining NPA, Eamon was the Director of Certification and Elearning for the International Association of Amusement Parks and Attractions (IAAPA). He has twenty years of  experience in education program development, training, education and project management.    

 

3:00 p.m. ET
Public Parking Characteristics

Many municipalities and other local governments build and operate parking to support their public services. Certified Parking Professionals need to be knowledgeable of the role of parking authorities and utilities in the parking industry.

This webinar will examine role of public parking in the parking marketplace. It will define the different types of public parking services – municipal, university, hospital, and airport parking operations; it will explore the different governance and funding structures for parking authorities; and it will discuss the operational characteristics of public parking.        

The webinar will also give attendees the opportunity to test their knowledge by answering some CPP practice exam questions.

Webinar Leader:

Matthew Hulme, CPP, NREMT-B
On-Street Parking Services Supervisor, City of Cincinnati Parking Division

Matthew Hulme started his career in parking as a Parking Enforcement Officer. He has also been a parking meter collector and a meter inspector. His previous experience includes service as a firefighter, Emergency Medical Technician, and 9-1-1 dispatcher. Matthew also has 15 years of service in the US Army Reserve, with deployments to both Iraq and Afghanistan as a combat medic. Matthew earned his CPP credential in 2016 and is currently the On-Street Parking Services Supervisor for the City of Cincinnati's Parking Division. 

 

Thursday, April 12

1:00 p.m. ET
Management, Administration & Operation

The effective management of any parking operation starts with the administration of its executive and governmental duties. Parking operations administration is the creation and management of processes and standards for any system. These activities allow for effective management and the on and off-boarding of parking staff.

This webinar will examine the key parking administrative and management functions with which a certified parking professional should be familiar. It will describe the typical elements of the organization of a parking operation; identify the legal liabilities of a parking facility; and examine OSHA and workers compensation requirements.

The webinar will also give attendees a chance to test their knowledge by answering some CPP practice exam questions.

Webinar Leader:

Chris Hankins, CPP
Vice President, Colonial Parking, Inc. (DE)

Chris Hankins, Vice President, Colonial Parking, Inc. has enjoyed twenty years in the parking industry. His background includes a variety of markets with both national parking management firms and regional management companies. Mr. Hankins has extensive urban and event parking management experience, including professional sporting venues and premier Class A office buildings. As Vice President of Operations for Colonial Parking, Inc., he focuses on strict standards of cleanliness, safety and revenue control to maintain the highest level of service and accountability and deliver maximum value to Colonial’s clients. Chris is responsible for the overall operations of Colonial’s parking facilities in Wilmington, Delaware, Southeastern PA and Northern Maryland. He is a Certified Parking Professional, member of the NPA and currently is the Chair of the NPA’s Certification Advisory Board.


3:00 p.m. ET
Human Resource Management in the Parking Industry

Parking operations are a part of the service economy the business relies on front-line employees and line managers for service delivery and recovery. As such, the hiring, training, and developing of employees is a key skill-set of a parking professional.
      
This webinar will examine how parking professionals manage the human resources function within a typical parking operation. It will demonstrate recruiting and interviewing steps for all positions, with a specific focus on front line associates. 

Additionally, it will examine how to onboard new employees through a new hire orientation process; and how to develop employees through training, coaching and performance management. It will also consider termination and separation procedures.  

The webinar will include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.

Webinar Leader:

Bryan Alexander, CPP
Industry Sales Manager, North America, Parking 
CPI, Crane Payment Innovations

Bryan Alexander is an Industry Sales Manager in the Transport vertical of Crane Payment Innovations (CPI), a global manufacturer of unattended payment solutions.  Bryan manages the company’s on-and-off street parking market for the US and Canada, leading new business development, account management, and project development.  Since joining CPI in 2014, he has been very active in pursuing leadership opportunities and earning recognition in the industry.  With over 10 years technology experience outside of parking, he is anxious to apply this knowledge and expertise to the parking industry to help create new ways of applying technology to parking challenges.      

 

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