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Best Practices
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NPA is committed to providing members with parking industry best practices.

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This Month's Featured Best Practices:

Customer Service | Leadership Skills | Maintenance | Marketing | Technology

Customer Service Best Practices

Difficult Customers imageHow to Handle Difficult Customers

Difficult, or challenging customers, inevitably have to be dealt with when working in the parking industry. People are triggered to angry outbursts for many reasons, and at times, the anger has very little to do with you or your service. Although an irate customer can be a headache to deal with, the correct tact can turn a situation around quickly and become a win-win situation for everyone. Read more >>

Leadership Skills Best Practices

crossroads imageLeadership Skills for the Parking Industry of Tomorrow

For parking infrastructure owners and operators, business has been a stable, essential—and sometimes underappreciated— part of the transportation network. Today, however, the world is shifting. Apps make valet parking available anytime and anywhere (in a few large cities so far). As younger generations opt for connectivity over driving, they push the growth of transit and ride-sharing. Read more >>

Maintenance Best Practices

sweeperSweeping Parking Facilities: Control Fugitive Dust

Whether it’s an open lot, a multilevel structure or an underground garage, parking facilities require frequent sweeping to keep them safe for users and employees, reduce long-term maintenance costs and make the facilities attractive and convenient to the people who use them. Industry studies have confirmed that parking facilities that are neat and clean attract more customers and elicit fewer complaints than facilities that are dusty, dirty and littered with trash. This is true whether the facility charges for parking or provides it free, as at a shopping center. Read more >>

Marketing Best Practices

stethoscopeGive Your Business a Marketing Checkup

Is your parking business’s marketing strategy in good health…or does it need a booster shot? Marketing isn’t something you can "set and forget”—your marketing plan needs regular review and revision to make sure it’s still working for you. Read more >>

Technology Best Practices

Autonomous VehicleWhen Your Car Drives You: Will Driverless Cars Disrupt the Parking Industry?

No steering wheel. No accelerator pedal. No brake. Most of us would fear for our lives were we to be seated in a vehicle without these traditional tools of control. Yet 1.2 million people die worldwide each year in car accidents. Ninety percent of those deaths are caused by humans using those controls. But what if a car could drive itself? What if you could tell the car where to go while you caught up on email? Or be dropped off at your destination, but send the car to a discount lot far away and pick you up when you're ready? Read more >>

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