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CPP Summit 2020 Schedule

10th Annual NPA CPP Summit
Annual Online Training Conference for CPP Certification

Tuesday, April 14 & Thursday, April 16
Attend four, 60-minute, interactive webinars conducted by parking industry experts. Get ready for the CPP exam. 
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CPP Summit:
NPA Members: $129.95
Non Members: $169.95
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CPP Summit & Study Pack
CPP Summit plus 11 additional webinars for only $65 more.
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2020 CPP Summit Webinar Descriptions

Tuesday, April 14

1:00 p.m. ET
Certified Parking Professional: Ready, Set, Study for the CPP

Are you interested in earning the CPP designation but don’t know where to start? Do you want to know how to study for, and successfully complete, the CPP exam?

This initial CPP Summit webinar will provide attendees with an overview of the Certified Parking Professional designation, and the certification application and renewal process. The webinar will also give attendees the opportunity to answer some of the CPP practice exam questions, guided by a CPP instructor, in an interactive question-and-answer session.


Eamon ConnorEamon Connor
Director of Professional Development, NPA

Eamon Connor is the Director of Professional Development at the National Parking Association where is oversees the association’s education, training, and professional development initiatives including the Certified Parking Professional (CPP) program, the NPA annual conference program, Winter Leadership Forum and the Fair Tax Policy Forum.

Prior to joining NPA, Mr. Connor was the Director of Certification and Elearning for the International Association of Amusement Parks and Attractions (IAAPA). He has twenty years’ experience in education program development, training, education and project management.

Prior to joining IAAPA he served as a corporate trainer for Office Depot a large office supply chain based in the United States. Mr. Connor was born in Ireland but lives in Alexandria Virginia in the USA.

3:00 p.m. ET

CPP Summit: Facility Design

Certified Parking Professionals should be able to identify basic design elements within their facilities and be able to make recommendations for improvements as needed. This webinar draws on content from chapter 4 of the Certified Parking Professional Study Guide: Facility Design. It examines issues such as space layout, traffic flow, signage, lighting, and ADA requirements.  

Attendees Will Learn:

    • List the traffic considerations involved in designing a parking facility.
    • List key facility design elements that the Certified Parking Professional may be able to change to improve the daily operation of a parking facility.
    • Identify signs required for drivers and for pedestrians within a parking facility.
    • Understand the characteristics of a good sign system.
    • Discuss Americans with Disabilities Act requirements related to parking facility design elements.

    It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.

    This class is based on the content in the following chapter of the CPP Study Guide: Chapter 4, Facility Design.


    Chris Hankins, CPPChris Hankins, CPP
    Vice President, Colonial Parking, Inc. (DE) and Chair, NPA’s Certification Advisory Board

    Chris Hankins is Vice President of Operations at Colonial Parking.  He joined Colonial in 2007 and is responsible for Colonial’s overall operation.  This includes forty facilities ranging in size from 20-space parking lots to 1,300-space garages.

    His parking career began as a Valet Parking Manager, at an upscale mall and has also led significant parking operations like the Foxtown Entertainment District in Detroit, Michigan, consisting of 31 surface lots and 2 garages and the 17,438 parking spaces at the Philadelphia sports complex.

    Chris is a certified Parking Professional (CPP) and led the management team at Colonial through the CPP accreditation program.

    He plays an active role in the parking industry as chair of the National Parking Association’s Certification Advisory Board, which promotes and steers the Certified Parking Professional designation program.

    Thursday, April 16

    1:00 p.m. ET
    CPP Summit: Marketing and Community Relations

    For Certified Parking Professionals charged with marketing their facilities, understanding the market in which the facility operates, the parking product being offered for sale and the needs of the patrons in that market are all critical to success.

    This webinar draws on content from Chapter 12 of the CPP Study Guide, Marketing and Community Relations.

    Attendees Will Learn:

      • Understand how supply and demand affect marketing.
      • Discuss the merits of knowing the competition.
      • Identify generators and promote new business.
      • State methods to enhance proactive communications and relationships with landlords.
      • Describe methods that enhance community relations and serve to attract and maintain customers.
      • Understand how to recognize pricing factors and maximize revenues.

      It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.

      This class is based on the content in the following chapter of the CPP Study Guide: Chapter 12, Marketing and Community Relations.


      To Be Announced

      3:00 p.m. ET

      CPP Summit: Equipment Technology

      Technology is having a massive impact on all aspects of parking operations. This webinar will provide an overview of the different types of equipment and technologies found in a parking garage or lot.
      This webinar draws on content from chapter 5 of the Certified Parking Professional Study Guide.  

      Attendees Will Learn:

        • Define the five categories of revenue control systems.
        • Compare the different levels of revenue control systems and discuss when each level is appropriate.
        • Identify revenue control equipment components.
        • Understand the different types of signage systems commonly in use in parking facilities.
        • Identify typical security equipment within a parking facility.
        • Discuss typical cleaning and maintenance equipment within a parking facility.

        It will also include an opportunity for attendees to test their knowledge by answering some CPP practice exam questions.

        This class is based on the content in the following chapter of the CPP Study Guide: Chapter 5, Equipment Technology


        Banlusack Phommachanh, CPPBanlusack Phommachanh, CPP
        Field Operations Supervisor, University of Delaware

        Ban Phommachanh, CPP is Field Operations Supervisor at the University of Delaware’s Parking Service Department.  Since writing his first parking ticket as a Student Aide for the University of Delaware’s Department of Public Safety in the early 90s, Ban has never stopped thinking about parking. Even after leaving the University of Delaware and during his time working for and then Comcast as a program manager, he has always had to deal with Parking.

        Since returning to the University of Delaware’s Parking Service as Enforcement Supervisor in 2013, Ban has brought with him his curiosity and experiences in technology and parking from his travels around the country and the world.

        Ban is an NPA Certified Parking Professional and serves on the NPA Certification Advisory Board.

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