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Valet Parking
The Valet Model for Excellent Customer Service: Citizens, Clients and Communities

Industry experts examine "excellent" customer service and how providing this service keeps customers coming back to your facility.
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Articles | How-To Guides | Case Studies

Articles

To Deliver Ritz-Carlton Quality Customer Service, You Need Both Empowerment and Standards

I speak a lot about employee autonomy (or, if you prefer, “empowerment”) in customer service and the customer experience. It’s important stuff. I also spend a lot of time speaking about the need to set and maintain service and brand standards. It’s important stuff as well. Read more >>

Striking a Balance: Customer Experience + Automation

The replacement of cashiered booths with automated PARCS equipment has added millions of dollars to the bottom line for the parking industry. But to make the switch, operators must compromise the impact of hands-on customer service to achieve the cost savings that automation brings. It isn’t an easy balance—especially in facilities where the customer experience is a priority. Read more >>

Parking Automation and Customer Service

In recent years, the U.S. parking industry has seen an increase in the advancement and use of automation in parking facilities. With ticketless garages, pay-on-foot and pay-in-lane, technology has allowed parking facilities to reduce operating costs while potentially expanding operating hours. Read more >>

Hospital Valet: A Vital Part of the Patient Experience

Not long ago, valet parking at healthcare institutions was considered a costly luxury. Today, with the transition of the healthcare industry into an outcome-based patient care system, the need to provide a positive patient experience creates the opportunity for hospitals to offer patients and guests a user-friendly parking option. Read more >>

Seven Reasons for Customer Service Failure

Whenever there is repetitive breakdown in front-line service...a post mortem is in order. By looking at possible failure points along the way you can not only prevent recurrence of the problem but possibly enhance the overall performance and efficiency of the operation. Read more >>

Valet Customer Service

A valet can be the first encounter a customer has with a business and the last encounter a customer has with a business. It can be two very memorable moments that will sway opinions of your establishment in a matter of seconds. The best valet parking services use simple practices in their daily operations to benefit the business they are supporting. Read more >>

Measure Success with Customer Surveys

It’s oftentimes difficult to truly measure the effectiveness of your parking operation unless you hear it straight from the people who use your service. Surveys are essential for measuring customer satisfaction and continually improving your parking business. Here are five steps to successfully surveying customers. Read more >>

How-To Guides

Dealing with Difficult Customers

Difficult, or challenging customers, inevitably have to be dealt with when working in the parking industry. People are triggered to angry outbursts for different reasons, and many times they have very little to do with you or your service. Although an irate customer can be a headache to deal with, the correct tact can turn a difficult situation around quickly. Read more >>

Put People First To Improve Profit

A laser-focused approach to generating revenue is critical to a company’s success and, that same focus on people, is just as important. In an effort to meet clients’ needs, we can get so caught up in our revenue strategy that we forget about the value of the people within the plan. Read more >>

How to Handle Difficult Customers

Difficult, or challenging customers, inevitably have to be dealt with when working in the parking industry. Read more >>

Happy Parking Customers Generate More Revenue

There are several ways to improve your parking operations and management system. Short-term and long-term solutions can be implemented in phases to enhance the customer service experience; improve the efficiency and effectiveness of the management process; and maximize revenue controls to minimize leaks. Read more >>

Measure Success with Customer Surveys

It’s oftentimes difficult to truly measure the effectiveness of your parking operation unless you hear it straight from the people who use your service. Read more >>

How to Provide Superior Service to Owners and Customers

It has been my experience that the firms that use the following four best practice characteristics usually provide superior service to the owner and the owner’s customers. Read more >>

Case Studies

Alta Bates Summit Medical CenterRaising the Bar at Alta Bates Summit Medical Center: A Watry Design, Inc. Case Study

With unprecedented access to reviews, empowered customers are rewarding companies that listen and shape services to their needs, and walking away from those who don't. Read more >>

Cleveland Clinic ParkingCleveland Clinic Parking CARES

In order to ensure vision alignment, Cleveland Clinic Parking Services’ mission is to deliver safe and convenient parking while constantly seeking innovations that enhance quality and service, while operating with economic efficiency and contributing to a healthy environment. Read more >>

Industry Partners

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