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On Demand Webinars
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On-Demand Webinars

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Expand your skills and increase your competitive edge with NPA webinars. Taught by leading industry experts, NPA offers a variety of parking-focused topics to round out your parking expertise.

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Webinars Available for Immediate Access:



Autonomous Vehicles

Free Ride: Autonomous Vehicles and Their Impact on the Future of Parking Demand

woman in car looking a smart phone

Everyone’s talking about AVs, but what’s going on today and how can we be ready? Find out as industry expert Mary Smith, P.E., PCC Fellow, Senior Vice President at Walker Consultants, presents the current state of autonomous vehicles, what their potential impact on parking demand will be. She’ll also provide an outline of how the parking industry should be prepared to respond to these challenges.

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Collections

Making the Most of Mobile Payments and Collections

smart phone

Technology continues to impact how customers pay for parking. How can parking operators adapt to this growing trend? Learn how to implement mobile payment and modernize and streamline your operations.

Download Now »

 

EMV and Contactless Payments Implementation Best Practices for Parking Operators

smart phone

In this webinar, Discover Network and Apriva will discuss implementation best practices, testing and certification requirements and how to handle potential scenarios that may arise for EMV and contactless payments. Discover will also share free educational materials, employee training and POS signage to help you enable EMV and contactless payments.

Download Now »

 

A Look Ahead: Why LPR Technology leads to improved Customer Satisfaction

license plates

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier.

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Event Parking

How to Improve the Customer Experience at Special Event Parking

parking lot full of cars

Learn how parking operators are using the latest technology and event logistics software to provide this flawless parking experience before and after a sports or special event.

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Sports & Special Event Parking: Managing Risk and Reward

parking sign

Large volume event parking requires significant talent resources and experience. Providing services for events such as professional and major college sports teams, theaters and large concert event venues requires special event design and implementation. This single or ongoing event parking plan must highlight the concerns and challenges that must be met in order to ensure parking success at your venue.

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Green Parking

How Sustainability is Changing the Face of Parking

parking sign

Parking continues to evolve as organizations are forced to take their carbon footprint into consideration. Whether it is by choice or by mandate sustainability continues to increase its effect on the industry of parking. Sustainability efforts can be seen in the increased use of impermeable surfaces, storm water management, use of solar materials and efficient lighting.

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Seven Steps To EV Charging

EV charging station

Parking lot owners and managers are being asked about the availability of EV charging stations on their properties and it can be easy to get lost in the complexity of new technology, business, and operational models. What is needed is a simple action plan that streamlines the information required to make a decision about deploying charging stations.

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Electric Vehicle Charging: Challenges and Opportunities for Parking Management

car at EV charging station

The City of Seattle has been at the forefront of efforts to decrease environmental pollution, become "greener" and reduce its carbon footprint. One such effort began in 2009 with the city's move to promote greater use of electric vehicles to increase vehicle efficiency and reduce greenhouse gasses by becoming more "plug-in ready." These city-wide efforts have taken parking to a new level as data and technology work to increase transportation choices for residents and help the city become more sustainable.

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Generate ROI With Greener Parking Practices

hands holding small glass globe

Global concerns about the impact parking has on the environment are prompting new and different approaches to parking management solutions and systems. These concerns have forced organizations and parking managers to look at reducing their overall footprint and become more environmentally friendly while still maintaining certain revenue mandates. Join us as industry experts from Lanier Parking Solutions and Arizona State University discuss how their organizations are addressing the challenge of reducing their carbon footprint while maintaining revenue.

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Hospitals & Universities

Healthcare Parking: A Specialty With Its Own Performances and Practices

hospital emergency entrance sign

Hospital customers are patients, visitors, caregivers and employees with unique parking needs. There isn't a cookie-cutter solution in healthcare parking. Understanding how these needs differ from the average parking customer is critical to putting in place a parking program that serves both the patients' and the hospital's needs. Access this webinar and learn proven strategies and best practices that will help you develop an effect parking program that meets the unique needs of your hospital parking customers.

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High Performance Bike Program: An Outline for Project Success

bike parking sign

More universities, municipalities and other parking operators are trying to figure out how to incorporate a bike program into their current parking operations, including bike racks, and other core components of a bike program.

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Human Resources

Talent Acquisition for the Parking Industry: Hire for Potential, Coach for Skill

smartphone screen

Finding and keeping good talent isn’t easy, especially when there is such fierce competition for it. Hiring for potential is arguably more important than hiring for skills and experience. In this informative NPA webinar, Andi Campbell, CPLP, Vice President for Human Resources at LAZ Parking, will shed insight on what is important to today’s prospective candidates and how to hire for potential and then coach and develop for skills. View this webinar and get specific questions you can ask during the interview process to identify someone’s potential, as well as get tips for how to attract and develop good talent.

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Maintenance

Parking Facility Maintenance: Lowering Costs by Improving Performance

empty parking garage

A well-maintained parking facility is an important objective of every parking professional. A safe, clean, and well-lit parking structure is necessary for customers, as well as clients. Developing proper maintenance procedures and keeping accurate records of the work completed, is crucial to running a safe and profitable location. It can also reduce costs, minimize risk and provide a better work environment for customers and employees. In this informative webinar, Jenni Sparks, CPP, University of Delaware, will share how to significantly lower operation costs by adopting a savvy approach to parking facility maintenance.

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Snow Removal, Be Ready Before the Snow Hits

car in parking lot

Implementing safe snow removal and adopting winterization practices is essential for parking structures. Presenter, Philip Sexton of WIT Advisors, will outline the proactive steps that parking professionals can put in place before winter hits. Such a strategic approach can help operators predict and control costs, determine business continuity issues and assess the risks associated with managing winter storms and seasons.

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Snow Removal: Planning, Staffing & Winterization

snow plow

Winter weather and the elements can take a major toll on the life and longevity of a parking facility. Preparing staff to deal with the challenges that occur due to storms, ice or other inclement conditions is the first step in winning the weather battle.

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Parking Maintenance: Surface Lots: Asphalt Repair & Restoration

interior of parking garage

All pavements require maintenance. They need this attention because stresses that produce minor defects are constantly at work. These stresses may be caused by such things as traffic loads, temperature fluctuations, and changes in moisture content. Regardless of the cause, the result is the same: without timely maintenance, the pavement will deteriorate.

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Management & Operations

Parking Enforcement: How to Keep Your Cool when the Customer Gets Hot

expired parking meter

Enforcing parking regulations can often put front-line staff and managers into conflict with customers. These minor situations can escalate into larger conflicts endangering employees – and customers, lowering employee morale, and damaging a parking operation’s reputation. Vicki Pero, SPHR, CPP, Principal, Marlyn Group, will outline the practical steps that parking managers and front line employees can take to understand conflict situations, address or avoid conflict all together, and de-escalate conflict situations when they arise.

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Planning and Budgeting for Effective Parking Operations

hands holding tablet

Operating a parking facility, like running any business, requires planning skills, accounting knowledge, and financial management and budgeting expertise. The financial management includes not just revenue, but all data from the operation including expenses, ticket and lane counts, monthly card access, validations, timecards, operating statistics and other logs that your location or company may require. The planning skill requires not just a single, fiscal year focus, but a multi-year, multi-task outlook. In this informative webinar, you will learn the importance of planning to successful parking operations. The webinar will explore how to integrate multi-year IT and maintenance priorities and how to develop the right size budget for your operation.

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ADA and On-Street Parking: Yes, You Do Have to Comply!

handicapped parking sign

Many cities believed that there was no need to make on-street parking accessible because there are no adopted guidelines. However Federal courts have ruled that cities, universities, and other governmental entities do have to make parking and other elements in PROW accessible, even without any adopted guidelines. We will discuss the applicability of ADA to PROW, what public entities are required to do, and the 2011 draft requirements for parking in PROW.

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Increasing Space Turnover through Space Management and Demand Pricing

people paying parking meter

In the past, meeting increasing demand meant adding additional parking lots and garages. However, a lack of space and sky rocketing building costs has made expansion unsustainable. The alternative to increasing supply is demand management which has proven successful in changing the way that people travel. Demand based pricing encourages drivers to park in underused areas to achieve a goal of reducing demand in overused areas and managing congestion.

Download Now »

 

A Look Ahead: Why LPR Technology Leads to Improved Customer Satisfaction

license plates

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier.

Download Now »

 

Elements of the Appraisal: Unlocking Value in Your Parking Assets

graphic of dollar sign and ruler

The act of appraising is to judge the value, condition, or importance of something in terms of worth, or usefulness. Maximizing value in assets has garnered more importance within parking as consolidation, cost reduction and asset utilization have grown in importance. Whether it is public entities looking to unlock the value of their assets, or private purchases on the open market, understanding the monetary expectations for property is paramount between any willing buyer and seller.

Download Now »

 

Electric Vehicle Charging: Challenges and Opportunities for Parking Management

car charging in garage

The City of Seattle has been at the forefront of efforts to decrease environmental pollution, become "greener" and reduce its carbon footprint. One such effort began in 2009 with the city's move to promote greater use of electric vehicles to increase vehicle efficiency and reduce greenhouse gasses by becoming more "plug-in ready." These city-wide efforts have taken parking to a new level as data and technology work to increase transportation choices for residents and help the city become more sustainable.

Download Now »

 

Now What? You’re Responsible for Parking Operations, Maintenance & Security

people and valet talking

As the roles and responsibilities of parking professionals continue to evolve, parking operators are now managing multiple duties to ensure the preservation and safety of their facilities and lots. In this evolving workplace, job opportunities are expanding and the development and maintenance of multiple skill sets can reflect a well-oiled parking operation and a seasoned parking expert.

Download Now »

 

Effective Shuttle System and Fleet Management Practices

shuttle bus

Managing an effective shuttle system is a concern for parking professionals across many segments of the parking industry. An effective shuttle system can increase operational efficiency, improve traffic flow while maximize revenue and create a seamless transition as inventory reductions occur.

Download Now »

Marketing

“Zapp’d:” How to Use Social Media, Mobile Platforms, and Apps to Reach Parking Customers

mobile apps

o stay relevant, parking operators need to make sure consumers consider driving and parking a compelling option for getting from point A to B. Find out how to leverage tools like social media platforms and mobile applications to stay relevant among tech-savvy, convenience-driven consumers.

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How to Make Mobile Marketing Pay with Parking Apps

hand holding smartphone

No matter the size of your business, you have to be where your customers are. In today’s economy, the goal of business is to take the guess work out of trip planning by securing and paying for parking to give motorists more time to enjoy their trip. Join our experts as they discuss ways in which parking professionals can connect with consumers to shape their brand and develop long-term customer relationships.

Download Now »

Revenue Control

A Look Ahead: Why LPR Technology Leads to Improved Customer Satisfaction

license plates

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier.

Download Now »

 

How to Select Revenue Control Equipment in a Software Focused World

graphic of technology screen lock

Technological innovation is having a profound effect on parking access and revenue control systems (PARCS). The challenge is determining which PARCS will be the best fit for your parking operation.

Download Now »

Ridesharing

The Rise of the Shared Economy: 7 Questions Answered for Parking Operators

driver looking at smart phone

The shared economy is already having a significant impact on the parking and transportation industries. How can, and should, the parking industry respond to these challenges? Casey Wagner, COO, Walker Consultants, will share the latest statistics on the trends in parking & transportation use. He will outline how asset owners, developers, public and commercial parking operators are adapting to these developments from: short-term "Shared Parking" ZipCar and short-term "circulator spaces" to expanded drop off/curb lanes for Uber/Lyft. View this webinar and find how parking demand is shifting, how density is concentrating that demand and how parking is a congestion solution.

Download Now »

 

Rideshare Is Everywhere – How Can Parking Compete?

hand holding smart phone

Led by Matt Sullivan, Head of Supply for SpotHero, this webinar will examine how parking can prove its value alongside rideshare in the context of today's mobility landscape. He'll share strategies for leveling the playing field as well as insights into how the parking industry will need to evolve based how rideshare has impacted consumer behavior.

Download Now »

Technology

Free Ride: Autonomous Vehicles and Their Impact on the Future of Parking Demand

driver looking at smartphone

Just how challenging is the threat from autonomous vehicles? It seems that every article on the subject casually states that they will have a significant impact on parking. One number sometimes cited in such articles is a 90% reduction in vehicles and parking, which in turn is driving some urban planners to argue that all new parking structures should be designed for future conversion to other uses. Where did this 90% figure come from? Is it possible, much less realistic?

Download Now »

 

Making the Most of Mobile Payments and Collections

smartphone screen

Technology continues to impact how customers pay for parking. How can parking operators adapt to this growing trend? Learn how to implement mobile payment and modernize and streamline your operations.

Download Now »

 

Big Data & Connected Cars Are Transforming Transportation: How to Prepare for the Next Level of Parking Industry Evolution

hand touching computer screen

What will connected cars mean to you as a parking leader? Learn about the auto industry’s entry into parking data. With the rapid changes in technology, parking professionals need to keep up in order to maintain a competitive edge. What obstacles does the parking industry face from the connected car? How can professionals leverage the technology to position themselves for the future? Learn how to position your organization for the next level of change in this webinar.

Download Now »

 

EMV and Contactless Payments Implementation Best Practices for Parking Operators

hand holding smartphone

In this webinar, Discover Network and Apriva will discuss implementation best practices, testing and certification requirements and how to handle potential scenarios that may arise for EMV and contactless payments. Discover will also share free educational materials, employee training and POS signage to help you enable EMV and contactless payments.

Download Now »

 

Practical Business Considerations of Cloud Computing, and Big Data Analytics

graphic of cloud over globe

As today’s technology advances at a rapid pace, parking professionals need to make informed decisions about moving to the cloud. In this webinar, we will review the cost and process considerations of debating between a local, server-based system versus moving to the cloud. We will also discuss how to analyze “Big Data” to yield significant strategic and operational insights.

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Cloud Parking: Leveraging Dynamically Changing Demand in Real Time

graphic of box

Find out how parking professionals are matching dynamically changing consumer demand across an entire city to better leverage parking inventory in real time. Learn how networking garages has allowed operators and owners to drive real-time consumer demand to the right parking asset at the right time. Acquire techniques to mitigate the seasonal and cyclical peaks and troughs common to every parking market.

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Mobile and Fixed License Plate Recognition: A Growing Trend in the Parking Industry

license plates

License Plate Recognition technology has advanced significantly in the last decade resulting in an explosion of growth in camera based solutions for multiple applications in multiple industries. Within the parking industry, economic conditions have forced entities to look for ways to increase efficiencies and adapt to emerging solutions like pay-by-plate thereby making LPR a perfect solution for enforcement both on and off-street. This webinar will explore these technological advancements, the emergence of pay-by-plate, and case studies describing implementations of LPR and their benefits.

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What You Need to Do Right Now to Comply with EMV Chip & Pin

graphic of lock on credit card

Prepare your organization to comply with new EMV Chip & Pin regulations. Join us as industry experts discuss the new Chip & Pin rules. They will also look at ways to protect yourself from unexpected costs and discuss ways how to plan your implementation of credit card machines that accept the new credit cards with Chip & Pin technology.

Download Now »

 

A Look Ahead: Why LPR Technology leads to improved Customer Satisfaction

license plates

Planning and preparation are important factors when it comes to efficiency in parking security, compliance and management services. Customer satisfaction, revenue generation and cost management all hinge on the ability to know who has and has not paid for parking. Join us as industry experts look at trends in License Plate Recognition technology, and explore how it is making the job of the parking manager easier.

Download Now »

 

How to Select Revenue Control Equipment in a Software Focused World

graphic of lock on technology screen

Technological innovation is having a profound effect on parking access and revenue control systems (PARCS). The challenge is determining which PARCS will be the best fit for your parking operation.

Download Now »


Valet

Taking Customer Service to the Next Level with Parking Ambassadors

man talking to valet

Learn how to instill the qualities of a parking ambassador culture within your organization. Find out how to manage to a culture, inspire a team and reinforce behaviors that deliver on your organization's customer service promise. Whether you are a leader, valet or parking ambassador--this session gives you insights on how to improve performance success. Find out how to instill a "higher purpose" culture to foster professionalism that result in client loyalty and parker satisfaction.

Download Now »

 

Build Client Loyalty with Branded Valet Service Experiences

female valet

Often, the valet is the customer’s first impression of your business. If well-trained, a valet can go a long way in building a positive experience with customers by providing professional service that is kind, prompt and attentive to detail. In this one-hour webinar, industry experts will explore best practice methods to achieve top of your game status and garner repeat business in the valet industry.

Download Now »

CPP

Get Certified: Each webinar provides 1 continuing education (CE) hour towards the CPP designation. Learn more.




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