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Table of Contents
A Focus on Purpose Leads to High-Quality Service: A Towne Park Case Study Proofing Parking Garages
Towne Park focuses on
attracting staff because
of their enthusiasm for
the company's higher
purpose: to delight and
care for guests; to make a
difference in the world.
NPA 2017 Valet Olympics
NPA's National Valet Olympics is a skills competition showcasing the professionalism and skills of our industry’s front-line valet parkers across the country; competitors demonstrate that valet parking is more than just parking and retrieving vehicles.
Stealing Opportunity: Reducing Theft Throughout the Employee Lifecycle
The valet business is founded upon shared trust. To guarantee trusts are not violated, valet operators must intervene against theft throughout the employee lifecycle.
Earth-Friendly Parking Solutions to Implement at Your University
By Doug Mayhew, CPP
Give Your Business A Customer Service Checkup
By Rieva Lesonsky
Develop A Service Culture
By Andi Cambell, CPLP
A Primer On Immigration Compliance for Employers
By Michael L. Stevens and Nancy A. Noonan
Technical Components of an Effective Valet Operation
TRUEGRID Creates Sustainable Parking in Houston
William Cook, executive vice president and COO, Colonial Parking, DC
NPA Helps Valet Operators Get Ahead
By Alan Lazowski
Minimum Wage 2017 Update
Leverage Your NPA Member Benefits Now
New CBRE Study: How Millennials Live, Work & Play
New Perspectives in Parking
High Touch Service In A High Tech World