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April 2017 Issue (PDF) - Parking Magazine

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Order a PDF of Parking Magazine. Free for NPA members and Parking magazine subscribers, $20 for non-members.

Table of Contents

Feature
A Focus on Purpose Leads to High-Quality Service: A Towne Park Case Study Proofing Parking Garages

Towne Park focuses on attracting staff because of their enthusiasm for the company's higher purpose: to delight and care for guests; to make a difference in the world.


Feature
NPA 2017 Valet Olympics

NPA's National Valet Olympics is a skills competition showcasing the professionalism and skills of our industry’s front-line valet parkers across the country; competitors demonstrate that valet parking is more than just parking and retrieving vehicles.


Feature
Stealing Opportunity: Reducing Theft Throughout the Employee Lifecycle

The valet business is founded upon shared trust. To guarantee trusts are not violated, valet operators must intervene against theft throughout the employee lifecycle.


Public Practices
Earth-Friendly Parking Solutions to Implement at Your University

By Doug Mayhew, CPP


Smart Marketing
Give Your Business A Customer Service Checkup

By Rieva Lesonsky


Parking Know-How
Develop A Service Culture

By Andi Cambell, CPLP


Legal Matters
A Primer On Immigration Compliance for Employers

By Michael L. Stevens and Nancy A. Noonan


Tech Trends
Technical Components of an Effective Valet Operation


Greener Parking
TRUEGRID Creates Sustainable Parking in Houston


Executive Perspective
William Cook, executive vice president and COO, Colonial Parking, DC


Chairman's Outlook
NPA Helps Valet Operators Get Ahead

By Alan Lazowski


Advocacy
Minimum Wage 2017 Update


NPA Update
Leverage Your NPA Member Benefits Now


Research
New CBRE Study: How Millennials Live, Work & Play


New Perspectives in Parking
High Touch Service In A High Tech World


Parking Profile
Scotty Shelton


Newstrack


Industry Newsmakers

NPA Industry Partners

Contact NPA

1112 16th Street NW, Suite 840
Washington, DC 20036
1.800.647.7275

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