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CPP Summit 2018 with Fast-Track Study Pack

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Description
2018 CPP Summit with Study Pack

For only $65 more than the cost of CPP Summit alone, get 8 additional hours of CPP-focused webinars!

What's Included in the CPP Summit with Study Pack Combo:

  1. 2018 CPP Summit Webinars
  2. Eight webinars on CPP topics, detailed below, available for immediate access.
  3. CPP Study Guide.
Registration Fee:

The CPP Summit with Fast-Track Study Pack is just $194.95 for members/$234.95 nonmembers.

Participants of the CPP Summit will qualify for 1 continuing education (CE) hour per webinar (for a total of 4) towards the CPP designation.

Webinars Included in the Fast-Track Study Pack:

ACCOUNTING & AUDITING

Improve Accounting & Auditing for Better Revenue Control
Speaker: Eric Rago, CPP, General Manager, NYC, ParkWhiz

Revenue control consists of equipment, systems or processes that allow you to easily manage both parking and revenue. A major component of revenue control is the accurate collection and accounting of parking revenues. On average, more revenue can be collected using these new systems over more traditional systems. However, management must decide which system is better for their organization in order to maximize money collection, minimize labor costs and improve customer experience.

CUSTOMER SERVICE

Service and Satisfaction for a Customer Centric World
Speaker: Brooks Ellis, CPP, Towne Park

Understanding the role customer service plays is important for the Certified Parking Professional (CPP). Excellent customer service starts at the top as leaders set the example for employees to follow. Great service and performance influences the perception the public holds of the parking profession. Join us as an industry expert discusses the parking manager’s responsibility to provide “excellent” customer service.

Audience Takeaways:
  • The basic principles of courtesy and customer service
  • How daily actions, attitudes, behaviors and appearance conspire to form customer perception
  • Ways to minimize negative interactions and deal with unsatisfied customers

MARKETING

Changing the Face of Parking
Speaker: Nicole Henfield, CPP, Lynden Pindling International Airport

Marketing is a simple way to introduce new and existing customers to all aspects of a company’s products and services. While these “parking generators” create demand for parking, it is often necessary in today’s competitive marketplace for parking managers to distinguish their facility or service from their competition. Join us as an industry expert discusses the role marketing plays in the changing face of parking.

Audience Takeaways:
    • The reasons that all parking is local
    • The effect supply and demand play in parking
    • Various promotional methods used to generate demand

    FACILITY DESIGN

    Effective Parking Facility Design
    Speaker: John Purinton, PE, SE, Watry Design

    One of the most important elements of a successful parking facility operation is its layout and design. Understanding how design affects things like flow of movement, safety and customer satisfaction is key to being a successful manager. Join us for a discussion of the parking manager’s responsibilities when it comes to effective facility design.

    Audience Takeaways:
      • The importance of movement and flow
      • Designing for expansion
      • The effects of design on safety and security
      • Proper space utilization

      SAFETY

      Safety and Security in Parking
      Speaker: Robb Rice, CPP, Allpro Parking

      Creating a safe environment for customers and staff is always the chief concern for parking managers. This condition must be achieved in reality by removing conditions which put customers at risk, but also psychologically by removing concerns of insecurity. Join us as an industry expert discusses the parking manager’s responsibilities when it comes to the safety and security of staff and patrons.

      Audience Takeaways:
        • Proactive measures to improve safety
        • Spotting and correcting simple items that affect customer perception of safety.
        • The parking manager’s legal obligations when it comes to safety
        EMERGENCY PLANNING

        Emergency Planning and Preparedness
        Speaker:
        Matthew Hulme, CPP, NREMT-B, On-Street Parking Services Supervisor, City of Cincinnati Parking Division

        A major part of operations planning is preparing for the possibility that things may not always go as smoothly as expected. An effective disaster plan should cover occurrences that are common (e.g. slips and falls) and those that are unimaginable (e.g. bomb threats and terrorism). Comprehensive and effective disaster and emergency planning is a necessity to ensure the continued viability of any size parking operation.

        MAINTENANCE

        Parking Facility Maintenance: Increasing Performance For a Longer Life
        Speaker: Thomas Donnelly, Sika Corporation

        Parking facility maintenance is a wise asset management investment for facility owners. Managers must work to extend the life of a facility and improve its appearance to customers, all while containing costs. To accomplish this, managers must create a regular plan for routine and capital improvements, including winterization, surface maintenance, drain and fixture inspections and more.

        VALET

        Build Client Loyalty with Branded Valet Service Experiences
        Speakers: Dan Sherfield, Bags Inc. Greg Zanghi, Luxe Valet

        Valet parking can be broken down into basic practices. When executed correctly, these practices will turn first-time visitors into loyal customers. Often, the valet is the customer’s first impression of your business. If well-trained, a valet can go a long way in building a positive experience with customers by providing professional service that is kind, prompt and attentive to detail. In this one-hour webinar, industry experts will explore best practice methods to achieve top of your game status and garner repeat business in the valet industry.

        Audience Takeaways:
          • How to enhance client service through common courtesy
          • How asking questions can help build and shape expectations
          • About controlling risk factors for a negative experience
          • The importance of direct eye contact

          Industry Partners

          Contact NPA

          1112 16th Street NW, Suite 840
          Washington, DC 20036
          1.800.647.7275

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