Online Store: CPP Summit
Main Storefront
        

CPP Summit 2019 with Fast-Track Study Pack

Item Options
Sign in for your pricing!
Early Bird Price: $204.95
You save $30.00!
Quantity: *
 
Description
2019 CPP Summit with Study Pack

 

For only $65 more than the cost of CPP Summit alone, get 11 additional hours of CPP-focused webinars!

What's Included in the CPP Summit with Study Pack Combo:

 

  1. 2019 CPP Summit Webinars (live, and with on-demand recordings)
  2. Eleven webinars on CPP topics, detailed below, available for immediate access.
  3. CPP Study Guide.
Registration Fee:

The CPP Summit with Fast-Track Study Pack is just $194.95 for members/$234.95 nonmembers.

Participants of the CPP Summit will qualify for 1 continuing education (CE) hour per webinar (for a total of 4) towards the CPP designation. Qualify to earn up to 11 additional continuing education (CE) hours with the study pack.

Webinars Included in the Fast-Track Study Pack:
 
ACCOUNTING & AUDITING

Improve Accounting & Auditing for Better Revenue Control
Speaker: Eric Rago, CPP, General Manager, NYC, ParkWhiz

Revenue control consists of equipment, systems or processes that allow you to easily manage both parking and revenue. A major component of revenue control is the accurate collection and accounting of parking revenues. On average, more revenue can be collected using these new systems over more traditional systems. However, management must decide which system is better for their organization in order to maximize money collection, minimize labor costs and improve customer experience.

CUSTOMER SERVICE
 
Service and Satisfaction for a Customer-Centric World
Speaker: Brooks Ellis, CPP, Towne Park

Understanding the role customer service plays is important for the Certified Parking Professional (CPP). Excellent customer service starts at the top as leaders set the example for employees to follow. Great service and performance influences the perception the public holds of the parking profession. Join us as an industry expert discusses the parking manager’s responsibility to provide “excellent” customer service.

Audience Takeaways:
  • The basic principles of courtesy and customer service
  • How daily actions, attitudes, behaviors and appearance conspire to form customer perception
  • Ways to minimize negative interactions and deal with unsatisfied customers

EMERGENCY PLANNING


Emergency Planning and Preparedness
Speaker:
Matthew Hulme, CPP, NREMT-B, On-Street Parking Services Supervisor, City of Cincinnati Parking Division

A major part of operations planning is preparing for the possibility that things may not always go as smoothly as expected. An effective disaster plan should cover occurrences that are common (e.g. slips and falls) and those that are unimaginable (e.g. bomb threats and terrorism). Comprehensive and effective disaster and emergency planning is a necessity to ensure the continued viability of any size parking operation.

 

FACILITY DESIGN

Effective Parking Facility Design
Speaker: John Purinton, PE, SE, Watry Design

One of the most important elements of a successful parking facility operation is its layout and design. Understanding how design affects things like flow of movement, safety and customer satisfaction is key to being a successful manager. Join us for a discussion of the parking manager’s responsibilities when it comes to effective facility design.

Audience Takeaways:
    • The importance of movement and flow
    • Designing for expansion
    • The effects of design on safety and security
    • Proper space utilization
     
    HUMAN RESOURCES

    Human Resource Management in the Parking Industry
    Speaker: Bryan Alexander, CPP, 
    Industry Sales Manager, North America, Parking, CPI, Crane Payment Innovations
    Bryan Alexander is an Industry Sales Manager in the Transport vertical of Crane Payment Innovations (CPI), a global manufacturer of unattended payment solutions.  Bryan manages the company’s on-and-off street parking market for the US and Canada, leading new business development, account management, and project development.  Since joining CPI in 2014, he has been very active in pursuing leadership opportunities and earning recognition in the industry.  With over 10 years technology experience outside of parking, he is anxious to apply this knowledge and expertise to the parking industry to help create new ways of applying technology to parking challenges.
     
    MAINTENANCE

    Parking Facility Maintenance: Increasing Performance For a Longer Life
    Speaker: Thomas Donnelly, Sika Corporation

     

    Parking facility maintenance is a wise asset management investment for facility owners. Managers must work to extend the life of a facility and improve its appearance to customers, all while containing costs. To accomplish this, managers must create a regular plan for routine and capital improvements, including winterization, surface maintenance, drain and fixture inspections and more.

     
    MANAGEMENT

    Management, Administration & Operation
    Speaker: Chris Hankins, CPP, Vice President, Colonial Parking, Inc. (DE)

    Marketing is a simple way to introduce new and existing customers to all aspects of a company’s products and services. While these “parking generators” create demand for parking, it is often necessary in today’s competitive marketplace for parking managers to distinguish their facility or service from their competition. Join us as an industry expert discusses the role marketing plays in the changing face of parking.

    Audience Takeaways:
      • The reasons that all parking is local
      • The effect supply and demand play in parking
      • Various promotional methods used to generate demand

      MARKETING

      Changing the Face of Parking
      Speaker: Nicole Henfield, CPP, Lynden Pindling International Airport

      Marketing is a simple way to introduce new and existing customers to all aspects of a company’s products and services. While these “parking generators” create demand for parking, it is often necessary in today’s competitive marketplace for parking managers to distinguish their facility or service from their competition. Join us as an industry expert discusses the role marketing plays in the changing face of parking.

      Audience Takeaways:
        • The reasons that all parking is local
        • The effect supply and demand play in parking
        • Various promotional methods used to generate demand

        PUBLIC

        Public Parking Characteristics
        Speaker: 
        Matthew Hulme, CPP, NREMT-B, On-Street Parking Services Supervisor, City of Cincinnati Parking Division

         

        Matthew Hulme started his career in parking as a Parking Enforcement Officer. He has also been a parking meter collector and a meter inspector. His previous experience includes service as a firefighter, Emergency Medical Technician, and 9-1-1 dispatcher. Matthew also has 15 years of service in the US Army Reserve, with deployments to both Iraq and Afghanistan as a combat medic. Matthew earned his CPP credential in 2016 and is currently the On-Street Parking Services Supervisor for the City of Cincinnati's Parking Division.

        SAFETY

        Safety and Security in Parking
        Speaker: Robb Rice, CPP, Allpro Parking

        Creating a safe environment for customers and staff is always the chief concern for parking managers. This condition must be achieved in reality by removing conditions which put customers at risk, but also psychologically by removing concerns of insecurity. Join us as an industry expert discusses the parking manager’s responsibilities when it comes to the safety and security of staff and patrons.

        Audience Takeaways:
          • Proactive measures to improve safety
          • Spotting and correcting simple items that affect customer perception of safety.
          • The parking manager’s legal obligations when it comes to safety


          VALET

          Build Client Loyalty with Branded Valet Service Experiences
          Speakers: Dan Sherfield, Bags Inc. Greg Zanghi, Luxe Valet

          Valet parking can be broken down into basic practices. When executed correctly, these practices will turn first-time visitors into loyal customers. Often, the valet is the customer’s first impression of your business. If well-trained, a valet can go a long way in building a positive experience with customers by providing professional service that is kind, prompt and attentive to detail. In this one-hour webinar, industry experts will explore best practice methods to achieve top of your game status and garner repeat business in the valet industry.

          Audience Takeaways:
            • How to enhance client service through common courtesy
            • How asking questions can help build and shape expectations
            • About controlling risk factors for a negative experience
            • The importance of direct eye contact

            Industry Partners

            Contact NPA

            1112 16th Street NW, Suite 840
            Washington, DC 20036
            1.800.647.7275

            info@weareparking.org Contact Us

            This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.