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CPP Summit 2020 with Fast-Track Study Pack

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2020 CPP Summit with Study Pack


BEST VALUE: For only $65 more than the cost of CPP Summit alone, get 11 additional hours of CPP-focused webinars!

What's Included in the CPP Summit with Study Pack Combo:

  1. 2020 CPP Summit Webinars (live, and with on-demand recordings)
  2. Eleven webinars on CPP topics, detailed below, available for immediate access.
  3. CPP Study Guide.
Registration Fee:

The CPP Summit with Fast-Track Study Pack is just $164.95 for NPA members/$204.95 nonmembers.

Participants of the CPP Summit will qualify for 1 continuing education (CE) hour per webinar (for a total of 4) towards the CPP designation. Qualify to earn up to 11 additional credit hours towards CPP renewal with the study pack.

Webinars Included in the Fast-Track Study Pack:

ACCOUNTING & AUDITING

Accounting for Parking Operations
Speaker: Adam Jones, CPP, CAPP, Vice President and Deputy Director, Downtown Tempe Authority, Inc.
Operating a parking facility, like running any business, means managing and accounting for revenues and expenses in a timely fashion. This includes cash receipts, ticket and lane counts, monthly card access, validations, timecards, and other operating statistics.
This webinar draws on content from chapter 10 of the Certified Parking Professional Study Guide. It examines the accounting process and the various procedures that parking professional should adopt to best manage this crucial function. 

CUSTOMER SERVICE

Service and Satisfaction for a Customer-Centric World
Speaker: Brooks Ellis, CPP, Towne Park

Understanding the role customer service plays is important for the Certified Parking Professional (CPP). Excellent customer service starts at the top as leaders set the example for employees to follow. Great service and performance influences the perception the public holds of the parking profession. Join us as an industry expert discusses the parking manager’s responsibility to provide “excellent” customer service.

Audience Takeaways:
  • The basic principles of courtesy and customer service
  • How daily actions, attitudes, behaviors and appearance conspire to form customer perception
  • Ways to minimize negative interactions and deal with unsatisfied customers

EMERGENCY PLANNING


Emergency Planning and Preparedness
Speaker:
Matthew Hulme, CPP, NREMT-B, On-Street Parking Services Supervisor, City of Cincinnati Parking Division

A major part of operations planning is preparing for the possibility that things may not always go as smoothly as expected. An effective disaster plan should cover occurrences that are common (e.g. slips and falls) and those that are unimaginable (e.g. bomb threats and terrorism). Comprehensive and effective disaster and emergency planning is a necessity to ensure the continued viability of any size parking operation.



FACILITY DESIGN

Effective Parking Facility Design
Speaker: John Purinton, PE, SE, Watry Design

One of the most important elements of a successful parking facility operation is its layout and design. Understanding how design affects things like flow of movement, safety and customer satisfaction is key to being a successful manager. Join us for a discussion of the parking manager’s responsibilities when it comes to effective facility design.

Audience Takeaways:
    • The importance of movement and flow
    • Designing for expansion
    • The effects of design on safety and security
    • Proper space utilization

    HUMAN RESOURCES

    Human Resource Management in the Parking Industry
    Speaker: Bryan Alexander, CPP, 
    Industry Sales Manager, North America, Parking, CPI, Crane Payment Innovations
    Bryan Alexander is an Industry Sales Manager in the Transport vertical of Crane Payment Innovations (CPI), a global manufacturer of unattended payment solutions.  Bryan manages the company’s on-and-off street parking market for the US and Canada, leading new business development, account management, and project development.  Since joining CPI in 2014, he has been very active in pursuing leadership opportunities and earning recognition in the industry.  With over 10 years technology experience outside of parking, he is anxious to apply this knowledge and expertise to the parking industry to help create new ways of applying technology to parking challenges.

    MAINTENANCE

    Parking Facility Maintenance: Increasing Performance For a Longer Life
    Speaker: Thomas Donnelly, Sika Corporation

    Parking facility maintenance is a wise asset management investment for facility owners. Managers must work to extend the life of a facility and improve its appearance to customers, all while containing costs. To accomplish this, managers must create a regular plan for routine and capital improvements, including winterization, surface maintenance, drain and fixture inspections and more.


    MANAGEMENT

    Management, Administration & Operation
    Speaker: Chris Hankins, CPP, Vice President, Colonial Parking, Inc. (DE)

    Marketing is a simple way to introduce new and existing customers to all aspects of a company’s products and services. While these “parking generators” create demand for parking, it is often necessary in today’s competitive marketplace for parking managers to distinguish their facility or service from their competition. Join us as an industry expert discusses the role marketing plays in the changing face of parking.

    Audience Takeaways:
      • The reasons that all parking is local
      • The effect supply and demand play in parking
      • Various promotional methods used to generate demand

      MARKETING

      Changing the Face of Parking
      Speaker: Nicole Henfield, CPP, Lynden Pindling International Airport

      Marketing is a simple way to introduce new and existing customers to all aspects of a company’s products and services. While these “parking generators” create demand for parking, it is often necessary in today’s competitive marketplace for parking managers to distinguish their facility or service from their competition. Join us as an industry expert discusses the role marketing plays in the changing face of parking.

      Audience Takeaways:
        • The reasons that all parking is local
        • The effect supply and demand play in parking
        • Various promotional methods used to generate demand

        PUBLIC

        Public Parking Characteristics
        Speaker: 
        Matthew Hulme, CPP, NREMT-B, On-Street Parking Services Supervisor, City of Cincinnati Parking Division

        Matthew Hulme started his career in parking as a Parking Enforcement Officer. He has also been a parking meter collector and a meter inspector. His previous experience includes service as a firefighter, Emergency Medical Technician, and 9-1-1 dispatcher. Matthew also has 15 years of service in the US Army Reserve, with deployments to both Iraq and Afghanistan as a combat medic. Matthew earned his CPP credential in 2016 and is currently the On-Street Parking Services Supervisor for the City of Cincinnati's Parking Division.

        SAFETY

        Safety and Security in Parking
        Speaker: Robb Rice, CPP, Allpro Parking

        Creating a safe environment for customers and staff is always the chief concern for parking managers. This condition must be achieved in reality by removing conditions which put customers at risk, but also psychologically by removing concerns of insecurity. Join us as an industry expert discusses the parking manager’s responsibilities when it comes to the safety and security of staff and patrons.

        Audience Takeaways:
          • Proactive measures to improve safety
          • Spotting and correcting simple items that affect customer perception of safety.
          • The parking manager’s legal obligations when it comes to safety


          VALET

          Valet Parking Operations & Management
          Speaker: Ruben Escobar, CPP, Operations Manager, Allpro Parking, LLC

          Valet parking operations are an important part of many commercial parking operator’s client service portfolios and they are a customer-essential service at a variety of businesses from healthcare to sports arenas. This webinar draws on content from chapter 13 of the Certified Parking Professional Study Guide. It examines the different types of valet operations and management structures, the four key elements of valet operations, and equipment and supply considerations.

          Audience Takeaways:
            • How to enhance client service through common courtesy
            • How asking questions can help build and shape expectations
            • About controlling risk factors for a negative experience
            • The importance of direct eye contact

            NPA Industry Partners

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            1112 16th Street NW, Suite 840
            Washington, DC 20036
            1.800.647.7275

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