Certified Parking Professional Study Guide
Download the Study Guide for free! Visit the CPP page for more information on applying and preparing for the CPP Exam!
Achieving the NPA Certified Parking Professional (CPP) credential is evidence of your mastery of parking industry knowledge and best practices. To become a CPP, you must pass a comprehensive exam. The curriculum was designed for parking professionals like you to perform your duties in an effective and professional manner.
This Study Guide was developed to help CPP candidates prepare for the exam. It provides an overview of the many diverse operational issues and concerns often found in the parking profession.
CPP Study Guide Chapters:
Chapter 1: Types of Parking Operations
Chapter 2: Customer Service
Chapter 3: Human Resources
Chapter 4: Facility Design
Chapter 5: Equipment Technology
Chapter 6: Disaster Planning
Chapter 7: Safety
Chapter 8: Maintenance
Chapter 9: Administration
Chapter 10: Accounting
Chapter 11: Auditing
Chapter 12: Marketing
Chapter 13: Valet Parking Operations