As Parking Professionals, we are all too familiar with the day-to-day challenges affecting shuttle and fleet operations – customer service demands, increasing operational efficiency, and maximizing revenue. With the aspects of the transportation big-picture increasing by the day, the importance of planning and execution continues to grow.
Connect with parking experts as they undertake the ‘big-picture’ and discuss how to effectively manage all aspects of a shuttle and fleet system.
This on demand webinar addresses:
- Shuttle funding and shuttle depreciation
- Identifying and knowing your customer base
- How to adjust and manage service, daily shuttle, routing, and employee schedules
- Strategies for protecting your brand, defining what your business represents, and delivering consistent customer service
- Conducting parking and transit studies and how they intersect
- Transit + Technology: Boosting passenger and driver usability and confidence
- Case Studies: The merger and implementation of new programs at Georgia Regents University and Medical Center
John Groden, CPP
Operations Manager, Colonial Airport Parking
John Groden has over 20 years of management and fleet management experience. He began his career managing physical therapy offices which included a fleet of vehicles for patient transportation. He began working with Colonial Parking Inc. in 2002 and managed the parking for the Crozer-Keystone Health System in Delaware County, PA for 8 years; which consists of 5 hospitals, 20 parking lots, 5 parking garages, 3 valet operations and shuttle transportation services for hospital employees to/ from remote parking lots. Mr. Groden has spent the past 5 years as the Operations Manager for Colonial Airport Parking, which is an off-airport parking lot servicing the Philadelphia International Airport. He currently manages a fleet of 10 shuttle buses.
President, Solstice Transportation Group
Mitch Skyer, has been President of Atlanta based Solstice Transportation Group since 2007 and Passio Technologies, since 2010. He has been in the transit and parking industry since 2002. Solstice and Passio work with universities, corporations, and municipalities throughout the country to provide transportation and parking operations with technology and consulting solutions. Mitch actively participates in several regional and national trade associations such as IPI, NACAS, and APTA. He graduated from Binghamton University and earned an MBA from the University at Buffalo. Mitch, his wife, and 3 children have lived in suburban Atlanta for more than 20 years.
Participants in this webinar will qualify for 1 continuing education (CE) hour towards the CPP designation.